Feel better.
Live well.

EFFECTIVE DATE: 21 JULY 2026

Privacy Policy

Welcome to The Living Well Hub, operated by The Living Well Method (“we”, “our”, “us”).

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Living Well Hub provides evidence-informed wellbeing information, digital coaching tools, digital resources, memberships and educational content designed to support healthy lifestyle change.

2. Information We Collect

Depending on how you use our website or digital coaches, we may collect:

Information you provide

• Name
• Email address
• Information entered into quizzes or assessments
• Messages you send us
• Membership information
• Purchase history
• Preferences you choose to share

Some digital coaches may ask for information such as:

• Age
• Height
• Weight
• Activity level
• Lifestyle goals
• Menopause stage
• Food preferences
• Exercise preferences

This information is only used to personalise the guidance provided.

We ask that you do not provide unnecessary sensitive personal information.

3. Digital Conversations

Our digital coaches generate personalised wellbeing guidance using the information you provide.

digitally generated responses:

• are educational only;
• are not medical advice;
• may occasionally contain inaccuracies;
• should always be checked with an appropriate healthcare professional before making significant health decisions.

We recommend avoiding the inclusion of highly confidential personal information in digital conversations.

4. How We Use Your Information

We use information to:

• provide personalised digital guidance;
• process purchases;
• deliver memberships and downloads;
• respond to enquiries;
• improve our services;
• send newsletters if you have subscribed;
• comply with legal obligations.

5. Marketing

If you subscribe to our mailing list, we may occasionally send:

• wellbeing articles;
• new coach announcements;
• product launches;
• special offers;
• membership updates.

You can unsubscribe at any time.

6. Cookies

Our website may use cookies to:

• improve performance;
• remember preferences;
• understand website usage;
• improve user experience.

You can manage cookies through your browser settings.

7. Third-Party Services

We may use trusted third-party providers including payment processors, website hosting, email marketing providers, analytics providers and digital platforms.

These providers have their own privacy policies governing how they process your information.

8. Digital Purchases

Purchases are securely processed through our payment provider. We do not store your payment card details.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no online system can be guaranteed to be completely secure.

10. Your Rights

Under UK GDPR you may have the right to:

• access your information;
• correct inaccurate information;
• request deletion where appropriate;
• object to certain processing;
• withdraw consent where applicable;
• request data portability.

11. Children’s Privacy

The Living Well Hub is intended for adults aged 18 years or over.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

13. Contact

If you have any questions regarding this Privacy Policy, please contact us through the contact details provided on The Living Well Hub website.

EFFECTIVE DATE: 21 JULY 2026

Terms & Conditions

Welcome to The Living Well Hub.

By accessing this website or using any of our digital coaches, downloads, memberships or digital products, you agree to these Terms and Conditions.

1. Acceptance

By using this website you agree to comply with these Terms.

If you do not agree, please discontinue use.

2. Educational Purpose

The Living Well Hub provides educational wellbeing information only.

Nothing on this website constitutes:

• medical advice;
• diagnosis;
• treatment;
• psychotherapy;
• nutritional therapy;
• exercise prescription;
• legal advice;
• financial advice.

3. Digital Guidance

Our digital coaches generate responses using digital technology.

Responses:

• are automatically generated;
• may not always be accurate or complete;
• should not replace professional judgement;
• should always be independently considered.

You remain responsible for decisions made based on digitally generated information.

4. Medical Responsibility

Always consult your GP or another appropriately qualified healthcare professional before:

• starting a new diet;
• beginning an exercise programme;
• taking supplements;
• making significant lifestyle changes;
• changing medication.

If you experience a medical emergency, seek immediate medical assistance.

5. User Responsibilities

You agree:

• to provide accurate information where requested;
• not to misuse the website;
• not to attempt to interfere with digital systems;
• not to upload unlawful, harmful or offensive material.

6. Intellectual Property

All content, branding, logos, downloads, worksheets, journals, text and images remain the intellectual property of The Living Well Method unless otherwise stated.

They may not be copied, redistributed, resold or reproduced without written permission.

7. Digital Products

All digital downloads are for personal use only.

They may not be:

• shared;
• copied;
• redistributed;
• resold;
• uploaded elsewhere.

8. Membership

Membership benefits may change over time as we improve our services.

We reserve the right to amend membership content without prior notice.

9. Refunds

Unless required by law, digital products are generally non-refundable once downloaded or accessed.

Membership cancellation terms will be explained at the point of purchase.

10. Availability

We aim to keep the website available at all times but cannot guarantee uninterrupted access.

Services may occasionally be unavailable due to maintenance or technical issues.

11. External Links

Our website may include links to third-party websites.

We are not responsible for their content, security or privacy practices.

12. Limitation of Liability

To the fullest extent permitted by law, The Living Well Method shall not be liable for any loss, injury, damage or claim arising from:

• reliance on digitally generated information;
• use of educational content;
• technical interruptions;
• third-party services;
• decisions made by users.

13. Changes

We may amend these Terms at any time.

Continued use of the website constitutes acceptance of any updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Questions regarding these Terms and Conditions can be submitted using the contact information provided on The Living Well Hub website.

IMPORTANT INFORMATION

Digital & Medical Disclaimer

Ella and all Living Well digital coaches, including The Living Well Weight Management Coach, are digital technology (digital) wellbeing tools created by The Living Well Method. They provide personalised information and lifestyle guidance based on the details you choose to share. The information provided is for educational and informational purposes only and is not intended to replace professional medical advice, diagnosis or treatment.

Ella and the Living Well digital coaches do not diagnose medical conditions, prescribe medication or provide individualised medical care. digitally generated responses may occasionally be incomplete or inaccurate and should be independently considered. Any calorie calculations, BMI estimates, meal plans, exercise suggestions and weight-loss timelines are based on established health guidance and predictive calculations and should be regarded as estimates rather than guarantees. Individual needs and outcomes vary.

Always consult your GP, registered dietitian or another appropriately qualified healthcare professional before making significant changes to your diet, physical activity or weight, particularly if you:

• Have a medical condition (including diabetes, heart disease, kidney disease, liver disease, thyroid disorders or high blood pressure).
• Are pregnant or breastfeeding.
• Take prescription medication that may affect your weight, appetite or metabolism.
• Have a history of eating disorders or disordered eating.
• Have recently undergone surgery or have mobility limitations.

If you experience symptoms such as chest pain, severe breathlessness, dizziness, fainting, persistent pain or any other concerning symptoms during exercise or dietary changes, stop immediately and seek urgent medical advice.

The Living Well Weight Management Coach promotes safe, sustainable and evidence-informed lifestyle changes. It does not support crash dieting, extreme calorie restriction, detox diets or rapid weight-loss methods. Unless advised and supervised by a healthcare professional, calorie recommendations will not fall below generally accepted minimum safe levels for adults.

If you choose to upload a photograph, any images generated are intended solely as motivational illustrations. They are artistic visualisations designed to inspire progress and are not predictions or guarantees of your future appearance or weight-loss results.

By using Ella or any Living Well digital coach, you acknowledge that you remain responsible for your own health decisions and agree to use the information provided alongside appropriate professional healthcare where needed.